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Sthembile M

1 reviews | Active since Dec 2024

21 May 2025, 17:32

Avoid innovation group at all costs (****mers)

Avoid Innovation Group at All Costs

Rating: 1/5 stars

I'm extremely frustrated with Innovation Group's handling of my claim. I reported damage to two rear tyres and one front tyre from separate incidents, but they only approved one claim and rejected the second one, citing that they had already approved a claim for four tyres based on the workshop's advice. I've been paying for this cover without making any claims until now, and I've only used the benefit for wheel alignment once. The claims department's attitude and process were unacceptable. I'm advising everyone to avoid Innovation Group due to their poor service and claims handling. Their reputation precedes them, and my experience confirms it. Don't waste your money on their cover.

I've been to numerous people and they all say the same thing about Innovation Group - they're full of it. I've had enough of their nonsense. I've been paying them month in and month out, and this is how they treat me? Unacceptable. I've never had any issues with them before, but this experience has been a disaster. The workshop I went to (HiQ) was great, but Innovation Group's claims department is a joke. Do not, I repeat, DO NOT take Innovation Group's cover. You're throwing your money away.

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Replies (3)
Innovation Group
Innovation Group's reply22 May 2025, 08:38
Official
Dear Sthembile Mtshali,

We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
SM
Sthembile M's update22 May 2025, 18:37
Reviewer Update
I'm thrilled to update my review of Innovation Group! Initially, I had issues with my claim, but I was impressed by their prompt response to the review I left on Hello Peter and their willingness to investigate. The phone call from their representative was timely and helpful, and my second claim was authorized shortly after. I appreciate how they've taken my complaints seriously and worked hard to resolve the issue within 24 hours. Their commitment to customer satisfaction is evident, and I'm grateful for the outcome. Innovation Group's dedication to improving their services is commendable, and I'm pleased to see they're taking customer feedback seriously.

*Key Services:*

- *Comprehensive Operational Support*: Expert services for insurers, brokers, fleet managers, and automotive manufacturers
- *Claims Management*: Industry-leading solutions for auto and property insurance claims with 24/7 omnichannel customer service
- *Customer Focus*: Prioritizing customer satisfaction with tailored warranty services and extended warranties
- *Digital Claims Platform*: Streamlining claims management with automated workflows and real-time updates

Rating: 10/10

Thank you, Innovation Group, for your dedication to excellence and customer-centric approach. I look forward to working with you again 💯👌
Innovation Group
Innovation Group's reply23 May 2025, 16:40
Official
Dear Sthembile 

Thank you for taking the time to provide us with a great review.
 
We take great pride in providing customers with effective and efficient service and we are pleased to hear that you were satisfied with the service provided.
 
Please be assured that the compliment will be forwarded to the relevant team.
 
Best Regards
Innovation Group Customer Services Team