Atrocious service

I’m honestly exasperated regarding my claims experience , it’s going onto a month that innovation group has delayed my claim and I have received no joy from foster madua, still no response to my email sent 2 days ago ?

I would have expected that as a warranty insurance company, my vehicle specs and components would be made known to the company and the assessors. Vw Weiss provided a diagnostics of the problem which was the mechatronics , yet the assessor sent by innovation group insisted on replacing the micro switch of which they do not cover (hilarious) so I had to pay for that only to find out that it is in-fact the issue of mechatronics that needs to be resolved and now that they have assessed this , they have still not authorised the dealership to proceed.

The whole reason of having insurance is to provide peace of mind when there is a need to claim and right now I feel as if I made a mistake opting for innovation as my warranty insurance company of choice