XT
Xailer T
1 reviews | Active since May 2024
02 Jul 2024, 07:23
ASSISTANCE ASAP!
I have been trying to cancel my credit insurance for three months now. Everytime innovation confirms it has been cancelled, yet, the payments are still going off. If this is not sorted soon, I will be taking legal action.
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Innovation Group's replyOfficial
02 Jul 2024, 09:40Dear Xailer Taljaard We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply02 Jul 2024, 09:40
Official
Dear Xailer Taljaard We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team