MB
Melissa B
1 reviews | Active since Aug 2018
14 Apr 2025, 16:59
Assessor issues
I need someone to assist me urgently, you did send out a assessor, which wasn't able to assess my car, as it its at a garage. Now I am the one in the middle between you and the garage because you are not paying for another assessor to go out. How is that my issue? Now as the client I need to phone around and arrange, one off your agents (needs customer care training) told me if I want to pay for the assessor I can.
Please provide me with the contact details of someone willing to assist.
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Innovation Group's replyOfficial
15 Apr 2025, 08:04Dear Melissa Boshoff, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,
Innovation Group's reply15 Apr 2025, 08:04
Official
Dear Melissa Boshoff, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Best regards,