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Alexander D

1 reviews | Active since May 2016

19 Apr 2017, 14:50

Are you *****ing money !

<p>I've called 6 times now , ranging from eight to 19 minutes , forget about my airtime! No one answers the phone , period !</p> <p>So now that service delivery is out the door, lets focus on my problem ! I have a paid warranty with your company for my car , you debt me every month and i pay !!!!. INow i want to put in a claim ! for the sake of good order can someone please call me to i can actually use the service !</p> <p>You sales people are so quick to sell the product but when it comes down to the actually service of the product. NULL, NOTHING, ZERO ! </p>

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Replies (2)
Innovation Group
Innovation Group's reply04 May 2017, 14:24
Official

Dear Client,

Thank you for your patience regarding the concerns raised.

It is with great that we will not be able to honor your claim as the failure is not covered by the policy. Kindly be advised that your policy covers the repair or replacement of components listed on your policy documentation and is subject to the terms, conditions, and exclusions set out.

We apologize for the inconvenience caused and trust that the above meets with your understanding.

Kind regards,

Tumi Bacela

Innovation Group
Innovation Group's reply04 May 2017, 14:25
Official

Dear Client,

Thank you for your patience regarding the concerns raised.

It is with regret that we will not be able to honor your claim as the failure is not covered by the policy. Kindly be advised that your policy covers the repair or replacement of components listed on the policy documentation and is subject to the terms, conditions, and exclusions set out.

We apologize for the inconvenience caused and trust that the above meets with your understanding.

Kind regards,

Tumi Bacela