APPALLING SERVICE

I have a service plan with MFC-Innovation Group and my policy expiry is at 190 000.

Due to the current lockdown I was not able to service my car when I had reached and gone over the 190 000ks and my current Odometer Reading: 192 300 km and I still cannot service my car because the service centers are currently servicing the workers in the essential services sectors.

I have spent hours and hours speaking to the call center consultants and the claims department. I was last told that the Team Leader from the claims department would contact me and that was 9 days ago. I have sent numerous follow up emails, no RESPONSE!!