Appalling “client service”

This Mthokozisi guy has been calling my mother and she’s currently not feeling well. I told him that and asked him to call the next day. This gent calls and is persistent in retrieving my mother’s account details without her agreeing to anything. Backstory: My mother just purchased a brand new car from Toyota, so obviously we confused as to why does a new car need a service plan. This guy was overly persistent that he sounded like a desperate ********* and he was highly impatient when I wanted to confirmed his credibility. Eventually he sends an email however without his signature. My mom is old and sick, busy coughing her lungs out and this Mthokozisi guy has no sympathy and demands card/ account details from my sick mother!

Please make sure your staffers are well equipped for such situations! Yes we understand commission is a real thing but a little empathy and patience goes a long way!

I could not allow my mother to sign up because of how shady this guy seemed. Please listen to the calls!!

This complaint is issued on behalf of Kelebogile Maphatchwane (Previously Moeng)