Appaling service & abominable attitude

I called Moto-mend claims department yesterday about a matter I was very upset about. I spoke to Ridwaan guy, who was downright rude, he was not at all prepared to assist not in the least, he told me with such an attitude that I had not followed proper claims procedure and he therefore will not help. He didn't even wanna hear why I had done so. What happened to good standing company with good ethics and service excellence. When I asked him to put me through to someone senior he put me on hold forever, I had to redial. I'm so angry right now.