Appaling customer service and Negligence costing me money.

<p>The recent service I have received from Innovation group has been rather appalling. Last year you managed to cancel my policy without my consent as ABSA(No idea why Absa is even involved) had not paid the account ect . It was then later resolved as error from Innovation group and ABSA, subsequently the policy was reinstated and my account debit accordingly.</p> <p> </p> <p>It has now come to my attention that only the mechanical warrantee policy had been reinstated, but for some absurd reason the Service plan had not been amended but left in suspense.</p> <p> </p> <p>After calling in three times, I get told ABSA has not submitted the payment. I have no idea why ABSA is even involved in this process as I have been dealing directly with you. Frankly this really is not my problem and telling me to wait because you are expecting a response from ABSA and must wait 24-48 hours is a quip.</p> <p> </p> <p>In summary, I now sit with my Vehicle at the dealer, unable to service the car as The innovation group had not activated my service plan since September last year because ABSA has not paid the account. I now sit without a Vehicle for another day due to this negligence on your part.</p> <p> </p> <p>I really despise sending these type of emails, but when I get treated so poorly that it starts to cost me money because I have no choice but to hire a Rent a car, I’m sure you can imagine how annoyed a person must get. </p>