Any Innovation product just raises more questions than solutions

I had an incident on Sunday the 3rd of March due to innovation not being open I was only able to log the incident the next day, which I did where I was advised that I need to go to any super quik or HI Q, and advise them the car was insured an quotation would need to be done. Due to the fact I work normal 8 till 5 I could only take my car in on Saturday and when I got there super quik then began to assess the vehicle and the manager advised he'll give me the quotation and I can submit it because he wanted to know if the vehicle was a fleet vehicle and I said no it's a tyre and rim policy and that why he gave me the quotation because he said they'll probably need 3 different quotes but because innovation is not open on a Saturday I couldn't confirm and he decided to just give the quotation. Now when I contacted innovation to confirm how to go about it, the vehicle now needs photos that needs to be sent directly from super quik and the quotation as well, I don't have a problem with any of that but I can only do this on a weekend firstly, secondly my cars alignment and camber is out causing additional wear to the left front wheel I drive 700kms last week alone before I got the the super quik and they said the tyre is wearing quicker than usual and the wheel will start making a bubble and eventually lead to a blow out. I asked the agent on the call what the hell is going to happen to my car if there it becomes a serious problem, who is going to take the blame then to which he couldn't reply and this is not the only issue that I'm even having with nedbank, like I said before no one at this company can ever come up with a solution just leaves the client to solve the problem out themselves.