Another claim

I toke my car to a dealer for an engine repair last Year November 6th,which Neo Malatji and his supervisor Clinton Lewis handled my case. So the dealer managed to fix it and called me to pick it up on the 7th of February which payments were made from me and IGD. When I left the dealer it was around 12:45,after driving for 100km or so I got stuck. It was around 3 to 4pm when I got stuck, so I called the dealer they said they will pick it up on Monday, 10th since the about to close, which they did pick it up. So me waiting for a call till April when I started to be persistent in trying to understand what's happening to my car, only to find out that they moved my car from johannesburg to vergeneon, so I called IGD updating them which they called the dealer only to find out that the dealer is been liquidated. IGD adviced me to tow my car to my place, so I did just that and discovered that the whole engine is missing, I immediately told them. They involved their lawyers in trying to get the money they paid the dealer and getting my engine back. So thinking about how long is gonna take them to resolve this, I became so persistent with the dealer to get my engine back(2 conrode missing and maybe other parts that I don't know of) thinking that they will process another claim for me. Guess what, Lewis told me that they won't process another claim for me until they get their money back from the dealer. I'm sitting with a car waiting for IGD lawyers to get their money back. I mean why they don't process another claim for me, this my take years, and I need my car. Their complain's department doesn't work. 5 month and counting I haven't heard anything from idg.