Annoying service

I really don’t understand why you people don’t want to apply my warranty gap cover to my claim. My car was at Mayfair gearboxes before it moved to sparklight gearboxes. Mayfair halted the claim process per my instructions as i wanted to move it to sparklight. No money was paid from innovation to Mayfair. Now when Sparklight wants to send in a claim, they are told the warranty gap cover cannot be app**** because of the stopped Mayfair claim that did not even go through.

So why is the gap cover not app**** when no money went out?