Annoyed client

Good day

I would like to voice my complaint with regards to this warranty of Innovation Group. This is the 2nd time now that I must fix my turbo and you guys are not coming to the party, last time I had to pay R1000 cash to fix because you wouldn’t help and now again the Turbo specialist is telling me that you won’t pay.

I am paying for something that I cannot use and I am getting sick and tired of this, I am going to cancel and rather find a reputable insurer that can assist me in my time of need. What am I paying for if you cannot even help me in my time of need.