Annoyed by the poor service received.

I have been paying for the insurance for a year or two now and when I joined I explained to the consultant what I needed it for and we were on the same page. Today I took the car to the dealership for the repairs that the policy covers and at first I was told that the policy is on-hold and secondly they don't cover the issues that I covered the vehicle for.

The consultant from the dealership called me and I had to call Innovation Group and the consultant activated the policy and transferred me to the claims department and when I spoke to the consultant from that department he told me that it's not in his department and said he will transfer me and when I was waiting for him to transfer me. He dropped the call. I, then called and while I was speaking with the consultant who picked up. I ran out of airtime.

Now I have to pay r1600 for diagnostics since they are saying they won't pay for the repairs plus the parts that needs to be replaced in order to fix the issue. The whole claim is around R7k which I don't have and I paid for the insurance because I knew in future I will experience such.