Angry client

If I can give them a zero , I would . I lodge a claim for my extended warranty that i have been paying for since 2018 , they told me that it is declined because I didn't service the car at Opel i serviced it at Bosch , mind you their consultant gave me a list of dealers that I can go to , I wasnt advised that I should take the car to an opel dealership since that will affect my extended warranty . I have called them more than 5 times , and then finally they send me a letter notifying me that they cancelling my policy . After years of paying and not claiming , and this is what they do ..poor service , and little consideration for your clients