NN
Nqaba N
1 reviews | Active since May 2021
30 Mar 2023, 13:45
Angry
I have a service plan with Innovation group, I took my car for service on Tuesday due to their bad service my service has not been approved. The dealer has been calling them Infront of me and they have been sent from Piller to post.
They fowarded the documents to a guy called Sello today and yet the service has not yet been approved.
I was working night shift and I have not slept, I tried calling them from my cellphone and I was transferred from one person to another.
I am not happy at all, because the money that pays for the service is the money that I have already given to them.
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Innovation Group's replyOfficial
31 Mar 2023, 08:13Dear Nqaba Ntwanambi,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply31 Mar 2023, 08:13
Official
Dear Nqaba Ntwanambi,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team