************* and terrible customer service: DO NOT USE THEM

Terrible service,

I took my policy cover with Innovation Group's Hoot Cover (Two products) towards the end of February 2024. During the call we confirmed the, KMs of the vehicle, Details of the next service, of which they advised after the 4th payment I can take the car for service. Subsequently on 02 May 2024 and 03 June 2024 I phoned customer care centre to confirm if I can take my car for service on the 05 June. On both occasions (02 May and 03 June 2024) the response was in the affirmative. Today the refused to pay and gave the service center two reasons (1) That I have not paid my instalments-(incorrect), (2) and that the car is due for service next year July. Their customer service is horrible, after repeated calls and with my car stuck at the service centre they deny they ever approved the car to go for service. They deny we discussed the KMs in February this year. Please do not use this company.