An Utterly Disappointing Experience with Innovation Group and Renault Brooklyn

Date of Experience: February 2, 2024 - April 2, 2024

My ordeal with Innovation Group and Renault Brooklyn has been nothing short of a nightmare. On February 2, 2024, I entrusted my vehicle to Renault Brooklyn for necessary repairs, under the assurance of my extended warranty managed by Innovation Group. The level of service and communication since that day has been abysmally poor, to say the least.

For two excruciating months, I have been left in the dark with no updates or communication regarding the progress of my car's repairs. Attempts to seek clarity or updates have led me down a rabbit hole of unreturned calls and emails, leaving me frustrated and without a vehicle.

Adding insult to injury, there seems to be a disconnect or blatant disregard for their record-keeping. I was informed that they could not find records of services on my car since 2019, despite the fact that Innovation Group has approved and processed services for my vehicle since 2021 - a vehicle I have only owned since 2021. This discrepancy not only questions the competence of their administration but also highlights a serious issue with their customer service and accountability.

What’s more aggravating is the constant back-and-forth with no resolution in sight. Having an extended warranty should provide peace of mind and assurance that your vehicle is taken care of. However, my experience has been the exact opposite. It’s disheartening to see how both Innovation Group and Renault Brooklyn have handled (or rather, failed to handle) this situation, showing a lack of respect for their customers and their commitments.

In conclusion, my experience with Innovation Group and Renault Brooklyn has been dismal. Their service has been fraught with incompetence, poor communication, and an overall disregard for customer satisfaction. They have made no effort to address or rectify the situation, effectively leaving me without a vehicle for an extended period. This is not just poor service; it's a complete failure in delivering on their promises and obligations.

I strongly advise potential customers to reconsider their options before engaging with either of these entities. Their handling of my case has been unacceptable, and I caution anyone against falling into a similar trap of inefficiency and frustration.