Always double check and update clients details on system

These people ruined my day last week. Knowing very well I had an extended service plan with Innovation that was active and in good standing, I took my car for service at a dealership in Bloemfontein. To my surprise I was turned away because apparently my plan had expired. A week passed while I was being send from pillar to post and my car not serviced. After several unsuccessful calls to the company, I decided to call again today. The person I spoke to said it was a mistake on their part because they failed to update the details of my car on their system. This is poor service. Although I accept the apology, my intergrity and time have been lost, thanks to their poor oversight. I am still waiting for an update. I need to urgently service my car because I have a provincial trip coming up soon.