Agents speaking lies to customer on the phone and no help

I am tired of this company. I am exhausted. I've spoken to the last person who is Thabo Simelane and he advised that he cannot transfer me to a claims manager.

I am not contacting my lawyers to deal with you guys as this is unprofessional and unacceptable.

I've spoken to Wandile yesterday, and when I requested Thabo to give me the other agents names he refused saying it's against company policy.

He also advised that the consultant yesterday who mentioned the other agents names were in breach of the popi act and should be dealt with.

I have no help and assistance from innovation group.

This is terrible.