Agent Not Coming Back to Call

I am currently on the line with Anees(I think) the roadside assist from the Innovation Group. Service is absolutely pathetic. I asked her to give me a minute while confirming my mechanic's address. Now she is having her own conversations with her colleagues about children's clothes, medication, and is also busy eating, while I am on the call, but not coming back to me even after me speaking to her directly. She is discussing placing a child on Ritalin while she is making me wait. I am not on hold and can hear her entire conversation, yet she is not coming back to me. I NEED THIS DEALT WITH AND MY CAR TOWED!!!!!!!!!!!!!!!!!!!!!