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Clint C
1 reviews | Active since May 2019
02 Sept 2022, 16:06
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The outcome of claim being delayed because of internal issues. And if you follow up no one can tell me yes you claim is approved or its decline, which is delaying the repairs of my vehicle. Its been 4 working days and no outcome.
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Innovation Group's replyOfficial
05 Sept 2022, 08:56Dear Clint Coghlan, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply05 Sept 2022, 08:56
Official
Dear Clint Coghlan, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team