Administrator Negligence

Innovation Group is the worst service provider ever.

I have purchased my vehicle in 2017 and never have any mishap with my warranty and maintenance plan. As this was under my dealership deal. Earlier this year in February 2021, when I had a problem with my breaks and my car was unsafe I immediately took it to the dealership and ask to repair and service all parts to restore the vehicle. I was then told by the dealership that they are unable to do so as Innovation Group didn't want to approve the claim due to the "policy expired or the vehicle has deemed to reach the km as specified". This was the first time I was made aware of them as I am the client through the dealership and was told to contact them directly. Which I did and it took three days of back and forth and approval after numerous discussions with consultants to their managers etc, during this whole time I was without my vehicle. It was such an inconvenience. Throughout this frustration I later requested that Innovation to send me my policy documents with extension as my vehicle is still way below the contractual specified km's and they sent me a generic policy. With no date nor relation to me nothing.

Last Month the service light on my vehicle came on earlier than expected and I booked a service/maintenance and again I was told by the dealership that they are unable to proceed with the claim due to my policy has expired, mine you, from inception I have not received any form of agreement nor correspondence of my policy's and their terms. All this was told to me every discussion I had with Innovation Group. This time a lead consultant told me they are unable to assist nor extend due to they just administrating the contract and my contract expired and I pleaded with they to service my car as it still hasn't reach the contractual specified km's. I again requested my policy documents and still have not received any further correspondence to this matter. Apparently a "case/file" was open in complaints dept. and still no response from them.