RA
Roy A
1 reviews | Active since Mar 2023
09 May 2023, 19:19
ACTIVE DEBIT ORDER DESPITE CANCELLATION OF POLICIES OVER 2 MONTHS AGO
Innovation Group never ceases to amaze me...so I cancelled all my policies with Innovation on 26 February 2023 but they have still been debiting my account. Am certain that if I didnt call to complain they would just have kept quiet and continue to debit. For me its once bitten twice shy, am never ever going back to Innovation...I would rather park my car at home:)
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Innovation Group's replyOfficial
10 May 2023, 07:13Dear Roy Avungana,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team
Innovation Group's reply10 May 2023, 07:13
Official
Dear Roy Avungana,
We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof.
Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email.
Best Regards
Innovation Group Customer Services Team