BL
Brett L
1 reviews | Active since Nov 2019
29 Jun 2020, 16:04
Absolutely useless service and customer experience
I have 3 policies for my car with this Company (Paid for in full) I have been trying for a week now to get copies of my policies. Spoken to 4 people who have promised to have them sent to me. (NOTHING) How difficult can this be????!!!!
Helpful (0)
Replies (2)0
Replies (2)
Innovation Group's replyOfficial
30 Jun 2020, 07:07Hi Brett, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply30 Jun 2020, 07:07
Official
Hi Brett, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
01 Jul 2020, 10:55Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Innovation Group's reply01 Jul 2020, 10:55
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team