CC
Conrad C
1 reviews | Active since Dec 2016
12 Jul 2023, 10:53
Absolutely discussing poor service
Absolutely discussing poor service, or rather no service. They do not respond to emails, we tried for 3 months to get the vehicle warranty transferred, they are quick to sign you up, but then nothing.....
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Innovation Group's replyOfficial
12 Jul 2023, 11:16Dear Conrad Coetzee, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team
Innovation Group's reply12 Jul 2023, 11:16
Official
Dear Conrad Coetzee, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best Regards Innovation Group Customer Services Team