Absolutely Bad Service!!

I recently bought a 2011 polo GTi DSG through ABSA. Attached to the finance deal was a warranty with the Innovation Group for up to 250 000km. I have only had the car for 6 months. I started experiencing problems with the ignition, so I took it to VW on the 10th August 2017.

On Monday the 14th of August 2017 I received a call with the news that my claim has been declined.

In the warranty that I received it clearly stated that the transmission is covered within that 250 000km time frame. VW confirmed with me that the problem is with the transmission.

I am very unhappy with the service I received. As today I went to VW to fetch my car and I was told that there is a strip quote payment that needs to be paid. Thus, which is also suppose to be covered under the warranty.

Innovation Group refuses to make any payments and so I had to leave my car there.

They selling a service that they unable to deliver. If they not willing to render the service promised than they should re-fund the once off payment that was added to the original purchase order of the car.