LB
Lee-Anne Barnardo
1 reviews | Active since Oct 2011
20 Jul 2022, 11:57
Absolute ****!!!
I am fuming right now, this is definitely a ****!!! I've had this warranty policy for a few months now and to my horror when I actually need to claim there are a plethora of reasons why my claim has been rejected.
Literally one after the other, I feel like I've been **** to for months!!!
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Replies (2)
Innovation Group's replyOfficial
20 Jul 2022, 12:15Dear Lee-Anne Barnardo, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply20 Jul 2022, 12:15
Official
Dear Lee-Anne Barnardo, We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
LB
Lee-Anne Barnardo's updateReviewer Update
26 Jul 2022, 10:04No one has come back to me with a response as yet, if I do not receive correspondence today I will lay a formal complaint with the Ombudsman.
LB
Lee-Anne Barnardo's update26 Jul 2022, 10:04
Reviewer Update
No one has come back to me with a response as yet, if I do not receive correspondence today I will lay a formal complaint with the Ombudsman.