Absolute Ridiculous Service

<p>I had a thermo switch replaced by Autoworks, I paid cash,unaware it was covered in my policy,Repairs were then done to the water pump and I was then aware that this was covered,the dealership successfully claimed for this.They then wrote a report and emailed it to the claims department on the request from a customer service agent from Innovations group refering to the first replacement of the Thermo switch so I could be refunded.It was then requested via email that I send my ID,Bank details,proof of payment and Invocie to be refunded.When i did a follow up I was advised the payment was already made to the dealer (refering to the water pump payment) and now suddenly nobody knows abouts the thermo switch claim after I sent numerous emails with attachments.Nobody seems to get my request and keeps on refering to the first payment made!!!!!</p>