Absolute Pathetic Service

Call Innovation group on *** in with regard to my service plan and was advise that my service plan expired on the 30 November the consultant refer the matter to his manager and they confirm i can get 30 day grace to do the service .I phone innovation to advise them of the plan to service the car on the 17th of December 2015 and they said i can proceed. The car was taken for a service at Princess crossing Chery Tiggo Service Center yesterday morning and since then i am struggling for authorization.for the claim to be approved .The staff at the call center all assure me that the information has been updated with the approval but this was just a bunch of lies .....According to the consultant Mogale yesterday between 14:40- 15.05 ( pull call)he assure me that the dealer can phone with the authorization upon calling this was not the case . My dealer call me at 10.26 today advising me that the claim was still not approved.Various consultant dealt with this case ,Rochelle., Mogale as well as John Mabandi. Mohammed came to the rescue after various attempts at 10.52 of which we did a conference call whereby the dealer got the authorization for approval. .