NS
Nthateng S
1 reviews | Active since Oct 2018
29 May 2021, 07:28
ABSA VF AND INNOVATION GROUP ****
Since August last year, ABSA has been deducting an additional cost towards my financed Vehicle. I asked what it's for, they said I took a policy with one of their partners- Innovation Group. To date, no policy document for the apparent policy and no recording has been sent to me as the ABSA FV consultant promised and Innovation Group is still deducting. I find it sneaky that they chose not to debit my account directly but tucked the costs in my FV statement thinking I wouldn't notice.
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Replies (2)
Innovation Group's replyOfficial
31 May 2021, 07:25Hi Nthateng, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply31 May 2021, 07:25
Official
Hi Nthateng, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
02 Jun 2021, 11:22Hi Nthateng, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Innovation Group's reply02 Jun 2021, 11:22
Official
Hi Nthateng, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team