ABSA innovation Motor service is a ****

i am appalled by the ABSA innovation Service plan. i took up service plan in 2022 for 3 services. at some point was paying for 3 service plans. the error was on their side when Sifiso Maseko was explaining to me. i have done all my services and i am told i have 18 months outstanding:????? I'm not paying anything. i was not advised when i took up the policy . its a mess. as per Sifiso wrong policy canceled and that is why I'm in this situation because of that . i was actually calling to extend my service plan but it this is the treatment I'm getting, forget about and forget about the 18 months i am owing apparently because of your mistakes,. never