MM
Mashudu M

1 reviews | Active since Nov 2018

30 Apr 2019, 10:28

ABSA INNOVATION GROUP TERRIBLE SERVICE

I HAVE BEEN IN THE RECEIVING END OF TERRIBLE SERVICE FROM ABSA INNOVATION GROUP REGARDING MY EXTENDED WARRANTY CLAIM WHERE THE DEALER COMMUNICATED WITH ABSA INNOVATION GROUP AND SEND THEM ALL DOCUMENTATIONS THEY REQUIRE LAST WEEK...NOTHING HAS HAPPENDED AS YET AND WHEN I CALLED THEM THEY NOW TOLD ME THAT I MUST WAIT UNTIL NEXT WEEK MONDAY TO GET THE FEEDBACK REGARDING THEIR CLAIM ASSESSMENT.

I WAS FURTHER TOLD THAT THEY (ABSA INNOVATION GROUP) WAITING FOR THEIR SYSTEM TO GIVE THEM THE NAME OF THE ASSESSOR WHO WILL NEED TO SEND TO THE DEALER TO ASSESS MY VEHICLE AND THEIR TURNAROUND TIME FOR THE REPORT FROM THE ASSESSOR IS 24 DAYS MEANING I ACTUALLY HAVE TO WAIT FOR MORE THAN A MONTH NOW.

FOR THOSE WHOM THEIR WARRANTY IS EXPIRING, PLEASE WHEN YOU CHOOSE THE INSURER FOR YOUR EXTENDED WARRANTY YOU MUST CHOSE WISE BECAUSE I REGRET MY CHOICE RIGHT NOW

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Replies (2)
Innovation Group
Innovation Group's reply30 Apr 2019, 11:02
Official
Dear Client,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team

Innovation Group
Innovation Group's reply03 May 2019, 12:51
Official

Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team