CP
Clive P
1 reviews | Active since May 2020
24 May 2020, 16:15
ABSA Innovation extended motor policy such a *****
I have a vehicle maintenance warranty which taken out with ABSA vehicle finance . This is administered by the Innovation Group .It was a complete night mare dealing with them .My timing guide broken which damaged the Vanos in the vehicle .The quoted repair was R 84 k and they want to settle to pay only R40k . Its now 2 weeks the car is lying at the workshop I have no response from ABSA or Innovation Group customer care .
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Replies (2)
Innovation Group's replyOfficial
25 May 2020, 07:53Hi Clive, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's reply25 May 2020, 07:53
Official
Hi Clive, Thank you for taking the time to contact Innovation Group and notifying us of your complaint. Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
Innovation Group's replyOfficial
28 May 2020, 06:48Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team
Innovation Group's reply28 May 2020, 06:48
Official
Dear Client, Thank you for your patience and allowing us the time to investigate your complaint. We confirm that a complaints consultant has provided feedback on the concerns raised. We apologise for the inconvenience caused and we appreciate your understanding. Kind Regards,Complaints Team