Absa Innovation abuses customers

I have been paying a warranty insurance which has shortfall cover and never missed a payment, now 10 days ago I took my car to get it fixed, absa innovation made sure that it takes a very long time to get documentation and approval.

They sent the dealership from pillar to post, last email to them was sent on the fifth day and they requested last two service invoices while they have a service book with them, and they contact details of where the car was serviced, they could have called and asked.

Now yesterday afternoon I had to call and ask them to read an email that was sent to them on Friday, which I was given bad attitude by the call center agent and had to wait on hold for more than 10 minutes.

When he came back he had to back my pardon for everything I told him, making the call even longer. When they approve the repair, they approve for an amount short of R4000 while my insurance has a shortfall cover.

I am so upset, I feel so abused.