CM
Codey M
1 reviews | Active since Apr 2022
20 Jun 2022, 09:19
Absa and innovation group poor service
Requested warranty cancellation, they went and decreased premium from R280 to R159. Absa themselves don't know what the R159 is for. Innovation state policy is cancelled but I only got R5200 refund towards my capital balance and not R13 000 which was paid via the finance deal. April I took out this *** later I requested cancellation and this is what I get. I wanted complete removal of any value added products. Absa and Innovation group can't explain why this is not done the way I requested.
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Innovation Group's replyOfficial
20 Jun 2022, 12:17Dear Mr. Codey Minus We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team
Innovation Group's reply20 Jun 2022, 12:17
Official
Dear Mr. Codey Minus We acknowledge receipt of your complaint and thank you for taking the time to notify us thereof. Your complaint has been escalated to a member of our Customer Service Team for investigation and we endeavor to provide feedback in a timeous manner. Should we experience any delays during the investigation of your complaint, our Customer Service consultant will keep you adequately informed regarding the progress of your complaint either telephonically or via email. Best RegardsInnovation Group Customer Services Team