A headache callled Gateway@Innovation group

Guess who hasn't had a car for 4 months? Me. Guess who still has to email Innovation Group to cancel all charges related to that car 4 months later? Me.

A Dikeledi Deka has been the most impersonal and least constructive consultantant since the first mail I sent to this "group". After 4 months and countles mails I still get "Good day Sir/Madam" as an opening mail as if I have not been contacting the group and speaking to the same person.

This is now the 3rd time that I am initiating the conversation to get all charges related to this horrible account cancelled and guess what.... there is now another new form to fill. Does anyone know why ANY SENSIBLE company would think it normal to only cancel a policy and not the @credit shortfall related to the policy? I mean, what credit are they now protecting when there shouldn't be any existing policies related to my accounts?

If it only took one guided form to initiate all these different charges with different references should the Innovation group not have a better way to process cancellations instead of bread crumbing clients with form after form.

As with the prior instances, I would not be surprised if today's engagement with said Dikeledi ends with her not replying to my mail or having the courtesy to sign off. I have asked for the details of the next person to whom this can be escalated and the legal representatives details.