A general warning.

While this complaint is not directed at anyone in particular, I feel it is my duty to warm other people from purchasing policies from The Innovation Group. <br> <br> From the outset, they gave the impression that they were looking for any reason to repudiate the claim. The policy is sold as a 'peace-of-mind' addition to your finance agreement with Nedbank, but it does nothing of the sort to give you peace-of-mind. When they eventually relented and agreed to repair my vehicle is was a fraction of the cost. And they refused to budge on that, pointing me to a vague piece of copy in their Exclusions sections which covered them from any additional costs.<br> <br> And all this took over 6 weeks to resolve. Six weeks of borrowing cars, sharing lifts because no-one that side could give me a straight answer.<br> <br> Feedback was pathetic. The repair technician who was helping liase with IG was dismissed by them in a rude and unprofessional way. <br> <br> I do not expect or want a reply from IG. If I get just one person to rethink their policy with IG then that will give me satisfaction. The short term insurance industry, particularly vehicle warranties are long overdue for better regulation and transparency.