60 days with no action.

I have reported my fridge that is not working properly on 22June 2015 Maxicare appointed a provider to repair the fridge. I checked regularly and the stories was,, part on its way from Capetown, later after 7 weeks when I phoned again I was told that the service provider is waiting for money to come in and then he will fetch the part. I got through to a supervisor which said he will come back to me. I phone a week later, the story then was that the man will fetch the part in Pretoria as soon as he is finished with a job. Nothing happened. I complained by E mail. They contacted another supplier to do the job. Still nothing.!!!!!! .