50% of original complaint resolved

My original complaint was this...

------------------ On the 18th October 2017 I sent an email with all the necessary completed cancellation documents to get my extended warranty and service plan cancelled. I phoned their cancellation department the following working day to ensure the email was received. I was told by the 21st November everything should be wrapped up. I have spoken to Khokela, Lwando and Lerato (latest conversation on 24 Nov) where i was told the Service Plan cancellation has gone through but she is hoping to get the Warranty cancelled by the 24th Nov. Ive now been informed that the money will be credited in 10 to 14 days. So in total I must wait around 40 days (from start to finish) to get 2 simple items cancelled. Not once since I sent the email to cancel the warranty and service plan has anyone even bothered to phone me back to back to give me any feedback. Yet every other day someone phones me to ask if I'm interested in getting an extended Service Plan and warranty for my existing Toyota!! This needs to be resolved ASAP before I even look at getting further plans ....................... Since then I have only received the money from the Extended Service Plan...I received a SMS on the 30th Nov 2017 saying that I would expect the Extended Warranty in 7 days..guess what..no money. When I gave feedback on my original complaint I received this on the 15th.. --------------- Dear Client,

Thank you for the concerns raised.

Please be advised we have referred the matter to our admin division to action and feedback.

Once the matter has been concluded we will provide feedback.

We apologize for the inconvenience caused.

Thank you.

Regards,

Complaints Team -------------------- I still await an answer