4 days - Innovation Group claims department shocking service

<p>My car has been with the the Mercedes delaer since Tuesday.</p> <p>After a quick identification of the steering problem, the Service Adviser struggled for for 3 consequitive days to get Innovation Group to answer there phones.</p> <p>Numerous calls were made daily, with finally the service line answered yesterday, folowed by an acknowledgement of receipt of claim.</p> <p>Promises were made by the manager by the name of Tharushen, to provide Northcliff Mercedes with an answer today. The call / confirmation yet to be received.</p> <p>This is 4 days without a vehicle; 4 days of waisted effort and resources, with a confirmation still outstanding.</p> <p>Surely the claims department must be adequately staffed to deal with claims and service requests?</p> <p>Inovation Group is the first to market products but with what service to back a customer choice? Absolutely terrible service.</p> <p>Please improve on how to get a hold of you either telephonically or at least respond to e-mail request if that is your preferred means of communication.</p>