3 weeks still waiting

We have a Maxicare policy for TV,HiFi and Video equipment for ages now. Almost 3 weeks back we contracted the Call Centre on ***<br> First of all, the Call Centre takes forever before someone pick up. We arranged that they will fetch our Phillips Blu-Ray player. After a week they still did not fetched it. We called again twice after that, and on both occasions Maxicare did not fetch the player. I was contacted by someone who apologised and said they will definitely come on the 11th or 12th on January. I waited 2 days at home, and no one showed. <br> Maxicare, I hope you can arrange the pickup asap and also that the repairs be done asap. You can check my history, we are long term clients and hardly every claim. Not once did we ever skip a payment.<br> Hoping to hear from you soon.<br> Thank you.