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Mike F

1 reviews | Active since Aug 2019

14 Aug 2019, 09:28

3 Weeks and no claim payment

Waiting 3 weeks for a R650 towing claim payment, assistance from staff has been poor with no urgency.

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Replies (4)
Innovation Group
Innovation Group's reply14 Aug 2019, 10:19
Official
Hi Mike ,

Thank you for taking the time to contact Innovation Group and notifying us of your complaint. 

Please be assured your complaint will be reviewed and a consultant will be in touch with you.

Thank you.

Kind Regards,
Complaints Team
Innovation Group
Innovation Group's reply14 Aug 2019, 10:19
Official
Hi Mike ,  Thank you for taking the time to contact Innovation Group and notifying us of your complaint.  Please be assured your complaint will be reviewed and a consultant will be in touch with you. Thank you. Kind Regards,Complaints Team
MF
Mike F's update23 Aug 2019, 14:09
Reviewer Update
Good day, please note I received a call from innovation group promising payment on this past Tuesday 20th August. Today it is a month since I sent through supporting docs to receive payment for my claim and still nothing. I have again called Innovation Group and have been promised a call back as it seems nobody knows what is going on. I strongly recommend nobody use this company, I also look into removing them as warranty provider for my vehicle and will be lodging a complaint with the ombudsman and even laying a charge with SAPS. Fed up!
Innovation Group
Innovation Group's reply06 Sept 2019, 11:33
Official
Dear Client,

Thank you for your patience and allowing us the time to investigate your complaint.

We confirm that a complaints consultant has provided feedback on the concerns raised.

We apologise for the inconvenience caused and we appreciate your understanding.

Kind regards,
Complaints Team