dB
derek B
1 reviews | Active since Aug 2012
07 Mar 2015, 12:28
2 weeks and still no response
The worst service ever people need to avoid using <br> Innovation group they take your money but refuse that you ever claim or use their policies WORST SERVICE EVER AVOID AVOID <br> <br> going for 3 weeks no one has even bothered to try and sort my problem out (see previous 2 complaints)<br> <br> Can someone at innovation please wake up <br> <br> HELLLLLOOO!!!!!!!!<br> <br> SORT THIS OUT!!!!! I WILL POST A COMPLAINT EVERY WEEK TILL ITS SORTED
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Innovation Group's replyOfficial
18 Mar 2015, 15:27Hello dman491,
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We hereby confirm that a customer care representative has been in contact with you and advised the reason for your claim rejection. Kindly be advised that after careful consideration Innovation Group will assist out of goodwill with your claim, with the last set of brake pads on your policy.
We trust that the above meets with your satisfaction and should you require additional assistance kindly contact our customer care department on *** quoting reference no. GHW-69994.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We hereby confirm that a customer care representative has been in contact with you and advised the reason for your claim rejection. Kindly be advised that after careful consideration Innovation Group will assist out of goodwill with your claim, with the last set of brake pads on your policy.
We trust that the above meets with your satisfaction and should you require additional assistance kindly contact our customer care department on *** quoting reference no. GHW-69994.
Kind regards,
Tumi Bacela
Innovation Group's reply18 Mar 2015, 15:27
Official
Hello dman491,
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We hereby confirm that a customer care representative has been in contact with you and advised the reason for your claim rejection. Kindly be advised that after careful consideration Innovation Group will assist out of goodwill with your claim, with the last set of brake pads on your policy.
We trust that the above meets with your satisfaction and should you require additional assistance kindly contact our customer care department on *** quoting reference no. GHW-69994.
Kind regards,
Tumi Bacela
Dear Client,
Thank you for notifying Innovation Group of your complaint and for affording us the opportunity to investigate.
We hereby confirm that a customer care representative has been in contact with you and advised the reason for your claim rejection. Kindly be advised that after careful consideration Innovation Group will assist out of goodwill with your claim, with the last set of brake pads on your policy.
We trust that the above meets with your satisfaction and should you require additional assistance kindly contact our customer care department on *** quoting reference no. GHW-69994.
Kind regards,
Tumi Bacela