15days Later still *****ing up the refund

I procured an Audi A4, pre-owned and was sold a warranty. I was advised of the 5days cooling off period and after considerations, on day 3 I set in my request to cancel the cover. This was the 30/11/2015. <br> <br> I placed the call and was advised that the policy would be cancelled within 5working day. On the 8/12/2015 I followed up and was told by the customer care team leader Mr T Naidoo that ALL of his agents were wrong and policies were only cancelled after 21 working days. On the 9th I called again and was asked to advise who had financed the vehicle, I told them its Wesbank and furnished my account number for the refund. <br> <br> Despite that, I received an sms on 15/12/15 advising that the refund would be made to me and it was less than the +R5000 wesbank financed. <br> <br> I am on hold now for 45min while the matter is being investigated. Not even a courtesy to call me back. The Administrator is still asking where the money should be refunded to.