Disgusting service from Innovation FSP Warranties

Innovation FSP Warranties has to have the worst customer service ever, you phone to find out on payment for just one invoice and u end up holding on for 2 hours just being pushed from pillar to post cause no agent is able to assist. Then you get to customer service speak to Jackie Ndina who says she can't confirm if the invoice is on the system for payment, so my question is what is the purpose of customer service then. Then you told no manager is available to assist they will transfer you to the payments department who never picks up. What kind of service are you providing if u can't do something as simple as just checking if an invoice on the system apart from holding on for 2 hours just to get no help.... It's really sad and the worst is the management don't see they have a problem with customer service... If anything please train the agents to at least do the basics especially your customer service department and please can you also look at the time a client has to hold on before the call is answered... It's time u improve your service