Waterless Nightmare

On the 30/10/2017 the day of my parents 40th wedding anniversary we planned a vacation to this establishment and paid R3600 upfront. For 2nights and 3days of enjoyment by 5people. 3family and 3friends and my beloved little Maltese.

It was supposed to be relaxation, beer and banter .. As the 31/10 was also my birthday.

As we were on our way to the establishment on Monday the 30/10/2017 all backed, fueled and on the road from Durban to ramsgate we reveived a call from a lady named Hettie who advised she was the agent for the establishment and that there was no water currently. And she was sure it would come on that afternoon by three.

Being on the way we decided to continue in our excitement to celebrate our special occasions and wait for the water to come on.

We got there and stuck it out until 3pm when we attempted to contact Hettie from Rawsons on the South Coast as well as the owner Mnr Pieter Viljoen. There was no answer from Pieter however we did get ahold of Hettie who disgusted screamed and shouted at my Mom as if she had a disregard for us as humans.

I was very upset and told my mom if the water does not come on by 5pm we are leaving. It did not we could not use the toilet or bath or eat or hydrate ourselves.

So I sent Hettie a message and left on the same day the 30/10/2017 we DID NOT stay over as we could not water is an basic essential amenity.

By 17h30 we left and handed in keys at the garage as we picked them up.

I had by then emailed and telephoned everyone I could I only got Hettie .. I could not reach Mnr Pieter Viljoen or Safari were we had done the booking so my process of emailing began...

To date no refund and all I get from Mnr Viljoen is disregard.

Disgusting service and mannerism .. The water is an ongoing problem in Ramsgate due to my research I found out it had been as such from Drcember last year a local garage owner told me he lost a lot of money cos he could not accommodate people at his onsite hotel.. Which means the letting agent and owner are aware of this problem and are conning people for their money as a Cancelleation instead of full refund.

This is unacceptable. I want my Full refund. I have given my banking details to Mnr Pieter Viljoen and nothing to date.

We were not the only people they did this two there was s review on safari by another gentlemen as well about Hettie and Mnr Viljoen.

I have evidence that Hettie accused us of duplicating keys the previous couple said she accused them of assault .. This was a NIGHTMARE .. They are a abusing the good nature of innocent consumers ..