Waterless Cancelleation

I would like a refund in full. I did NOT stay at your establishment. I waited for the water to come on from 12h00 until 17h35 and it did Not. So I came home on the 30/10/2017. I dropped off keys at the bp Garage and Hlengiwe verbalized and Thembi did see me and we had a conversation before I left.

The water is still NOT ON at Ramsgate and therefore would make stay at the establishment impossible.

You have an agent called Hettie who is aware of the ongoing problem.

This should be advertised as a possible problem on your adverti*****t. As this is basic amenities.

Jojo tanks are at the complex which means that in the area there is either a regular problem or which did not facilitate usage in any bathroom or toilet.

WE COULD NOT EVEN USE THE TOILET. I waited from 12h00 until 17h30 and informed Hettie timeously.

She is RUDE and inefficient and screamed at my mom. She treated use like illiterates and inhumane. Further she continued to behave in this unpredictable mannerism and accuse us of swoping and duplicating the keys as you can see by my email of conversations.

I felt very violated of my human dignity.

I want a full refund of my money please. I had called you several times to no avail. Emailed and tried to maintain contact with you but you where unattainable.

I spoke to the owner of the bp garage Hennie which it's literally a minute walk from your establishment he verbalized that he lost a lot of money over this water issue from December 2016 so please do not patronize me and use the unbelievable excuse of you being unaware of the water problem.