inMusic (HeadRush Pedalboard)

In 2018 I bought a brand new HeadRush Pedalboard from Guitar Centre in Los Angeles. I live in Cape Town, South Africa and loved the new product, so I decided to invest into it even though it hasn’t yet made it to South Africa - hence me buying it from the US.

Ever since I have just had issues and major headaches, this pedal let me down literally every time just before big events. I am on my fourth pedalboard, I played it twice and now it’s in its flight case lying in my studio, unusable, broken again.

When my first pedal broke I went on this impossible journey to find help, I have since been helped by TOMS Music and they have been great.

I am just extremely disappointed that InMusic cannot offer me a solution or a refund. After 4 pedalboards, I just do not have faith in this product anymore.

It’s been an endless game of bargaining and fighting to get something. I don’t feel honored as a customer, but rather thrown out into the abyss trying to survive and get something that is worth my money.

Unfortunately I am still stuck with no solution, and I will loose so much money that I won’t even be able to buy another pedal that suits my needs.

In a world where customer service is key, inMusic what is your solution??