cartridges don't fit despite company claims they do

ORD.IONL2019 customer IONL2019 ... For once I order non HP cartridges ... and immediately I get punished so it seems ??? I have emailed you people 3 times, I have filled in a complaint online form, I have tried to call you now multiple times. But nowhere you pick up a phone nor do you respond to any form or emails ??? The issue is that A. the little piece of paper that had to be pulled ? broke of straight away !!! ... hence half is now still stuck in the cartridge. Then I tried to (despite the pc of paper) to fit the cartridge in my machine ... BUT B. YOUR cartridge is a tad too big maybe a few millimeters. As per your website stated ... I WANT MY MONEY BACK !!!! It states 30 days guarantee .... money back etc. I am more than within these 30 days. I will not rest and keep on harassing you until re refund me.